Follow-up Service Concept:

We will provide quality,world -class products and service for the customer.with dedication and commitment,we serve you sincerely.Service concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff.

Our service contents are tailored to serve the needs of customers.we consistently offers top quality and efficient services.Fee-based service is our self-developing strategy and to improve service quality.Optimize the services in both content and performance and gain a mutual benefit for you and us.

The service we offer is standard, professional, diverse and product-oriented.
Standard in service rules,
Professional in service quality,
Diverse in service contents,
Product-oriented in service quality and strength,
All the aspects above are measured with your gratification.

Follow-up Service Tenet:

•  concentrative-with dedication and commitment,we serve you sincerely always.
•  professional-we are provide the professional products.
•  dedicated-be focused and detailed in everything we do.

 Follow-up Service Content:

Standard service:we have confidence in providing the best service with our advanced organization,strict quality guarantee system and hi-tech backup team.C&R standard services range from the customers' inquiry to cargo transportation, from the model selection of the products to trouble shooting, trouble shooting, hidden trouble shooting beforehand and the learning program for the technical personnel's retention etc. We strive to take into full consideration our customers' interests.

 Services for documents and information

 Samples delivery

 DELIVERY

 SHIPPING INFO

 Service for learning program

 Emergency support

Special service: this content is prepared for the definite purposes from the customers requested on particular occasions or under specific conditions. Users can choose service items from the special service for needs, or use packages of service for maintenance and guarantee to buy relative services so as to obtain an optimum service supply.

 Service for quality inspection

 Quarter operation analysis

 On-the-spot inspection

 Technology reform

 Performance maintenance and check-up of spare parts

 Short-term intensive learning

Follow-up Service Items:

Battery assemblies

Description:when purchasing the batteries; we have engineers and technicians to train or help the buyers how to install and equip the batteries. We will ensure the battery works properly after assembly.

Sample Product Post

Description: When some customers are very interested in C&R products, and want to evaluate before order, then C&R will post the sample to the customers.

DELIVERY

Description: When customers place an order, C&R will handle the delivery process as soon as possible, normally, the first container (7 sets) will delivered within 7 days after receipt of the deposit. Then two containers can be shipped every week thereafter.

SHIPPING INFO

Description: C&R will always update the shipping information, including the weather, new shipping policy, and the shipping cost.

Fitting / Cable assemblies

Description: C&R guarantee all products will fit in the container very carefully before delivery.

Special packaging

Description: When customer requests a special delivery or packing, or in some customized case, C&R can provide the special packaging for the specific products.

Training

Description: C&R provides a range of training courses to the technicians, including installation, maintenance, and testing, we also provide some courses to the customers.

Support

Description: When accident happens, C&R provides a technical phone line and fax number to customers, Our C&R technician will help the customers to solve the problems and give them suggestions.